Good news, your data is secure and has not been deleted. Troubleshoot the following steps:
Quick Fix: Refresh the App
Log out of the app - Tap the logout button in your app settings.
Log back in to the app - Enter your email and password.
Data Not Showing: Incomplete Registration
In some cases, the app may not display data because your registration process isn't complete. Ensure the following:
You completed registration on the Steptember website.
See our Incomplete Registration FAQ for help.
You received the registration confirmation email.
Once confirmed, try logging back into the app to refresh your account data.
For Persistent Issues: Reset or Reinstall the App
If logging out and back in doesn’t resolve the issue, try the following steps:
Uninstall the app from your device.
Reinstall the app - Download and install the latest version of the Steptember app from your app store.
Reset Your Password (Optional) - Go to the Steptember website and reset your password.
Log in Again - Use your updated login details to access your account and restore data.
This process ensures a fresh session and app installation, which often resolves data display errors.
Still Not Working? In some cases, you may need to contact Steptember support directly via the app or website for further assistance.