How to View, Join, or Troubleshoot Issues with Your Steptember Team
Steptember offers features for joining teams, viewing team details, and troubleshooting common issues you might encounter related to teams and organizations. Below is a comprehensive guide for navigating these functionalities.
Viewing Your Team Details
After you’ve joined a team, you can view its details via your Steptember dashboard:
Log in to your Steptember account.
Click on your Team Name located at the top of the dashboard.
On the team page, you can: - View your team members’ individual step counts and fundraising progress. - Access the My Team Leaderboard, which displays team activity as participants log their steps and donations.
If you experience any difficulties or are unable to see these options, ensure you have successfully joined a team.
Why You Might Not See a Team After Joining
Some organisations on the Steptember platform use a Department structure instead of Teams. If this applies to your organisation, the setup might display departments like "Group 1," "Group 2," or other group labels instead of listing teams. Even though a "Team" might not appear on your page, rest assured you are properly assigned within your department and can still participate in all challenges and activities. For any confusion, contact your organisation’s Steptember administrator.
Troubleshooting Issues When Joining or Viewing a Team
If you are already registered in Steptember but can’t see or join your team, follow these steps to resolve the issue:
Log in to your Steptember account.
Revisit the specific team invite or link and click it again to join successfully.
Alternatively, you can manually join the team by: - Navigating to the team join URL: [steptember.org.au/join](https://steptember.org.au/join)/[TEAM_NAME] - Replace [TEAM_NAME] with your exact team name, excluding the brackets.
Ensure that the team name is entered correctly; it is case-sensitive and must match exactly as provided. If these actions don’t resolve the issue, double-check the team details with your team leader or contact the Steptember support team for assistance.