Criteria for a Matched Donation
If your donation is not matched please do not be disheartened as every donation received will still make a significant impact.
If your donation does not appear on your profile or seems misallocated, it may be due to issues with the allocation settings. Donations made to team or general pages might not display under personal profiles unless reassigned by contacting our support team.
Certain criteria must be met for a Steptember Donation to be matched (note all criteria must be met):
To ensure donations appear on your personal fundraising profile, they must be directly attributed to your individual page. Contributions to teams or the general donation page may not qualify unless reassigned.
Donation must be made on the allocated Dollar Match day
Donation must be made to the applicable Steptember Individual Fundraising page, Team Fundraising or Organisation Fundraising page via the steptember.org.au website
Donation receipt must be confirmed between the Dollar Match Day Start Time and until the Dollar Match Cap is reached or Dollar Match Day End Time 11:59pm AEST (whichever occurs earlier).
For Self-donation Dollar Match day: individual must be logged in and donation must be made to the specialised landing page.
Self-donation Dollar Match day: for the self donation to be matched it must be made within 7 days of registering for 2025.
Remember, self-donations are eligible for matching only when made during the registration process or within the first seven days post-registration, ensuring all timing criteria are met.
Reasons Why Your Donation May Not Be Matched
Donation will NOT be matched if any of the below apply:
Donation was made too early (before 10am or 3pm AEST on the scheduled Dollar Match day)
Donation was made too late (after the cap has been reached)
Donation was made to a Facebook Fundraising Page
Donation was made to the General Steptember donation page
Donation was made during Registration
Donation was over $5000AUD
Additional Information
Matched donations will appear on the participant’s fundraising page automatically.
Steptember will notify participants via our Steptember Facebook page when the Dollar Match Cap has been reached.
See Steptember T&Cs
Contact the customer support team to escalate your match donation enquiry [email protected]
If your donation does not appear under your profile or wasn’t matched, verify the allocation by ensuring the donation was directed to your personal fundraising page. If misallocated, contact our support team for reassignment. Additionally, review the program rules to confirm the timing, matching cap availability, and channel eligibility were met.