My Donation Didn't Appear and I Haven't Been Charged for It
If you've made a donation but it hasn't appeared on your profile or you haven't been charged for it, there may have been an issue with the donation process. Donations made through the general site donation option might not automatically appear on your fundraising profile. Ensure that donors use your specific fundraising page link for proper attribution, and request a reassignment from support if necessary.
First, make sure that you have completed all the required fields on the donation page. Sometimes, missing information can cause a donation to not go through successfully. Additionally, if you're making a self-donation, please make sure you are logged in and click on the "self donation" tab on your dashboard.
When a donation is successfully processed, you should receive an email with a tax receipt from [email protected].
If you haven't received this email (please also check your junk folder), it's likely that your donation was not processed successfully.
If you're sure that you've completed all the necessary fields and your donation still hasn't appeared, it's possible that there was a technical issue during the donation process. In this case, please reach out to our Customer Support Team for assistance.
I Donated and Have Been Charged, but It Has Not Shown on My Profile or the Person I Allocated It To
If you've been charged for a donation but it hasn't appeared on your profile or the person you allocated it to, it's possible that your donation has gone into the general donation pool. Donations in the general pool can often occur when a donor doesn’t use a specific fundraising link. Contacting customer support can facilitate reassignment to the intended profile.
To resolve this issue, please contact our Customer Support Team with the details of the donor's name, email, and the person the donation should be allocated to. Our team will be able to relocate the donation for you. This includes scenarios like Instagram donations, where contributions require evidence of the transaction and a manual allocation by the support team, or resolving team vs. individual attribution issues.