My Donation Didn't Appear
Donations made through the general donation option might not automatically appear on your or your friends fundraising profile. Ensure that donors use your specific fundraising page link for proper attribution, and request a reassignment from support if necessary.
When a donation is successfully processed, you should receive an email with a tax receipt from [email protected].
If you haven't received this email (please also check your junk folder), it's likely that your donation was not processed successfully.
I Donated but It Has Not Shown on My Profile or the Person I Allocated It To
If you've been charged for a donation but it hasn't appeared on the person you allocated it to, it's possible that your donation has gone into the general donation pool. Donations in the general pool can often occur when a donor doesn’t use a specific fundraising link.
To resolve this issue, please contact our Customer Support Team with:
Name & email of Donor:
Amount of Donation:
Name and email of Team Member to allocate donation too:
The customer service team will be able to relocate this for you.