While it is possible to change your team or organisation name during the Steptember campaign, it is recommended to avoid unnecessary changes as they can disrupt your fundraising efforts. The Customer Support Team is ready to assist if absolutely necessary.

Please note: in order to ensure the integrity of your fundraising page, all team names must be unique. We are not able to alter your team name to a name that already exists or a name that is very similar.

Additionally, if fundraising or team activities have already started, the associated URLs (e.g., links to team or organisation pages) will not change. This ensures continuity and minimizes disruptions, but it is important to plan any updates carefully.

Before emailing our team with your request to change the team name, please check to make sure the name you would like is available. To do this, follow the link https://www.steptember.org.au/fundraiser-search and search for the desired team name.
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Carefully consider the timing of any name changes to minimise potential disruptions to fundraising activities. Strategic planning of such changes can ensure smooth transitions and maintain donor engagement.

​Once your team name has been changed, don't forget to keep stepping and sharing your existing fundraising link.

Ensuring the consistency of team or organisation names as well as URLs helps maintain trust and recognition among donors and participants, reducing potential confusion.