# Steptember FAQs

> Help center for Steptember

## General Questions

- [What is Steptember?](https://help.steptember.org.au/en/articles/10071104-what-is-steptember.md): All about Steptember and key dates
- [How do I sign up?](https://help.steptember.org.au/en/articles/6260717-how-do-i-sign-up.md): Registration is now open!
- [Can't sign in?](https://help.steptember.org.au/en/articles/6271105-can-t-sign-in.md): Do I have to sign up again if I've participated in previous Steptember campaigns before? Can't log in. My password isn't working
- [I have forgotten my password?](https://help.steptember.org.au/en/articles/6271085-i-have-forgotten-my-password.md): Tips on how to login if you have forgotten your password and how to update your password once logged in
- [How much does it cost?](https://help.steptember.org.au/en/articles/6316883-how-much-does-it-cost.md): Is there a sign up fee?
- [Where does all the money raised go?](https://help.steptember.org.au/en/articles/6260748-where-does-all-the-money-raised-go.md): Find out what donations help support.
- [Can I join from overseas?](https://help.steptember.org.au/en/articles/6239860-can-i-join-from-overseas.md): Sign up in another Country
- [I only have one family email address, can we still sign up?](https://help.steptember.org.au/en/articles/6403745-i-only-have-one-family-email-address-can-we-still-sign-up.md)
- [Where are Competition Winners announced?](https://help.steptember.org.au/en/articles/6271160-where-are-competition-winners-announced.md)
- [How do I update my profile pic?](https://help.steptember.org.au/en/articles/12087195-how-do-i-update-my-profile-pic.md): Update individual, team and organisation profile pic
- [How do I remove my account?](https://help.steptember.org.au/en/articles/6434779-how-do-i-remove-my-account.md): Delete account, delete my data, cancel registration, remove my page from public? Page is showing up in google search results how do I stop that?
- [How can I remove outdated search results or cached pages from Google?](https://help.steptember.org.au/en/articles/12748298-how-can-i-remove-outdated-search-results-or-cached-pages-from-google.md)
- [Early detection & early intervention](https://help.steptember.org.au/en/articles/11134560-early-detection-early-intervention.md): Children with cerebral palsy

## Teams

- [How do I form a team and invite team members?](https://help.steptember.org.au/en/articles/6271114-how-do-i-form-a-team-and-invite-team-members.md): Step by Step guide on how you can create your team and invite team members
- [How do I join a team?](https://help.steptember.org.au/en/articles/6276454-how-do-i-join-a-team.md): Join a team, how can I be added to a team, trying to join a team, don't have my team invite.
- [What is a Team Captain?](https://help.steptember.org.au/en/articles/6264202-what-is-a-team-captain.md)
- [Can we have more than 4 people on the team?](https://help.steptember.org.au/en/articles/6264209-can-we-have-more-than-4-people-on-the-team.md)
- [How do I remove a team member?](https://help.steptember.org.au/en/articles/8343346-how-do-i-remove-a-team-member.md)
- [How do I change my team name?](https://help.steptember.org.au/en/articles/6338974-how-do-i-change-my-team-name.md): Change or edit team name
- [I need to change the team I am in - How do I do this?](https://help.steptember.org.au/en/articles/6338977-i-need-to-change-the-team-i-am-in-how-do-i-do-this.md)

## Organisations 

- [Can we sign up as an Organisation?](https://help.steptember.org.au/en/articles/6316880-can-we-sign-up-as-an-organisation.md): Join as a company / organisation
- [How do I sign up my Organisation?](https://help.steptember.org.au/en/articles/6317295-how-do-i-sign-up-my-organisation.md): Step by Step guide on how you can create an organisation
- [What is a department?](https://help.steptember.org.au/en/articles/6685333-what-is-a-department.md): How do I set up and manage departments?
- [Where are the Organisation Reports?](https://help.steptember.org.au/en/articles/14923962-where-are-the-organisation-reports.md): How do I download a report? What are the reports?
- [How do I join an Organisation?](https://help.steptember.org.au/en/articles/6317340-how-do-i-join-an-organisation.md): Join my organisation, added to my organisation
- [How do a large group of friends and family participate together?](https://help.steptember.org.au/en/articles/6317346-how-do-a-large-group-of-friends-and-family-participate-together.md): We have more than four people in our team.
- [What are CEO Steppers?](https://help.steptember.org.au/en/articles/11386976-what-are-ceo-steppers.md): Join us as a 2026 CEO Stepper
- [How do I share my Organisation Fundraising Page?](https://help.steptember.org.au/en/articles/9555771-how-do-i-share-my-organisation-fundraising-page.md): How the Organisation Coordinator shares Organisation fundraising page to get donations
- [My organisation has participated in the past, do we need to register again?](https://help.steptember.org.au/en/articles/6338985-my-organisation-has-participated-in-the-past-do-we-need-to-register-again.md): Do we have to register again? Back again this year.
- [What is organisation Dollar Matching?](https://help.steptember.org.au/en/articles/7890187-what-is-organisation-dollar-matching.md)
- [How do I change the organisation I belong to if I made a mistake?](https://help.steptember.org.au/en/articles/6338981-how-do-i-change-the-organisation-i-belong-to-if-i-made-a-mistake.md)
- [How do we view the Leaderboards?](https://help.steptember.org.au/en/articles/6443591-how-do-we-view-the-leaderboards.md): How to view the leaderboards

## Donations

- [How do I make a donation?](https://help.steptember.org.au/en/articles/6275237-how-do-i-make-a-donation.md): How do I donate to someone participating
- [How do I access tax receipts?](https://help.steptember.org.au/en/articles/6271536-how-do-i-access-tax-receipts.md): Steps on how to access your donation receipt
- [How will my donation to Steptember appear on my bank statement?](https://help.steptember.org.au/en/articles/6271169-how-will-my-donation-to-steptember-appear-on-my-bank-statement.md)
- [My donation is not showing?](https://help.steptember.org.au/en/articles/6338994-my-donation-is-not-showing.md): Donation troubleshooting, where is my donation
- [What is the Dollar Match Day/Self Donation criteria?](https://help.steptember.org.au/en/articles/6530194-what-is-the-dollar-match-day-self-donation-criteria.md): How does Dollar Matching work, I can't see my self donation matched?
- [When is the last day I can make a donation?](https://help.steptember.org.au/en/articles/6316899-when-is-the-last-day-i-can-make-a-donation.md)
- [How do I make an offline donation?](https://help.steptember.org.au/en/articles/6271534-how-do-i-make-an-offline-donation.md): The correct way to allocate cash donations and ensure they are tax deductible or if you need bank details to transfer the donation.
- [How do I see Facebook Donations?](https://help.steptember.org.au/en/articles/13139564-how-do-i-see-facebook-donations.md): Can't see a facebook donation?
- [Instagram Donations not showing?](https://help.steptember.org.au/en/articles/15595434-instagram-donations-not-showing.md): I can't see the instagram donations I was given?
- [How are international donations processed?](https://help.steptember.org.au/en/articles/14715097-how-are-international-donations-processed.md): How are international donations to the Australian Steptember campaign processed, and what are the limitations?

## Fundraising

- [How do I share my donation page on my social channels?](https://help.steptember.org.au/en/articles/6276468-how-do-i-share-my-donation-page-on-my-social-channels.md): Ways you can share your donation page to help you reach your Fundraising goal.
- [How do I fundraise and find supporters to donate to me?](https://help.steptember.org.au/en/articles/6339004-how-do-i-fundraise-and-find-supporters-to-donate-to-me.md): Tip and tricks to help you smash your fundraising goals
- [Do I have to wait for Steptember to start before I can start fundraising?](https://help.steptember.org.au/en/articles/6316902-do-i-have-to-wait-for-steptember-to-start-before-i-can-start-fundraising.md)
- [Do I have to fundraise as a team or can I do my own activities?](https://help.steptember.org.au/en/articles/6276591-do-i-have-to-fundraise-as-a-team-or-can-i-do-my-own-activities.md)
- [Where can I find the Authority to Fundraise letter?](https://help.steptember.org.au/en/articles/6681890-where-can-i-find-the-authority-to-fundraise-letter.md)
- [Is the Steptember website secure?](https://help.steptember.org.au/en/articles/6339010-is-the-steptember-website-secure.md)
- [How do I set up a Facebook Fundraiser?](https://help.steptember.org.au/en/articles/6339009-how-do-i-set-up-a-facebook-fundraiser.md)
- [How do I delete my Facebook Fundraiser?](https://help.steptember.org.au/en/articles/10228378-how-do-i-delete-my-facebook-fundraiser.md): Remove/delete facebook fundraiser

## Steps and Activity

- [How do I log my steps?](https://help.steptember.org.au/en/articles/6339026-how-do-i-log-my-steps.md): How to add or delete steps/activities on Steptember website
- [How do I delete steps or activity on the website?](https://help.steptember.org.au/en/articles/6339031-how-do-i-delete-steps-or-activity-on-the-website.md): Change / edit / delete my step entries
- [Do I have to walk 10,000 steps a day?](https://help.steptember.org.au/en/articles/6271572-do-i-have-to-walk-10-000-steps-a-day.md)
- [Is there a maximum number of steps that can be logged each day?](https://help.steptember.org.au/en/articles/6555989-is-there-a-maximum-number-of-steps-that-can-be-logged-each-day.md): I can't log more than 50,000 steps, I need to log more steps, I have done a marathon today and need to add more steps.
- [How does the points system work?](https://help.steptember.org.au/en/articles/14328955-how-does-the-points-system-work.md): Points and Impact Stage, my points are not updating
- [I just logged my steps and the total has not updated?](https://help.steptember.org.au/en/articles/6339030-i-just-logged-my-steps-and-the-total-has-not-updated.md): Steps not adding up
- [What activities are available for step conversion?](https://help.steptember.org.au/en/articles/6400288-what-activities-are-available-for-step-conversion.md): What other activities can I do during Steptember? Can I do other sports?
- [When is the last day for logging steps and activity?](https://help.steptember.org.au/en/articles/6316912-when-is-the-last-day-for-logging-steps-and-activity.md)
- [Are there any pedometers available?](https://help.steptember.org.au/en/articles/6316913-are-there-any-pedometers-available.md)
- [Download a Steptember Activity Tracker](https://help.steptember.org.au/en/articles/12748485-download-a-steptember-activity-tracker.md): Do not want to use the website or app?
- [How to edit my daily step or fundraising goal?](https://help.steptember.org.au/en/articles/8342779-how-to-edit-my-daily-step-or-fundraising-goal.md): Update or change my fundraising goal. Update or change my step goal

## App

- [Does Steptember have an app?](https://help.steptember.org.au/en/articles/15688005-does-steptember-have-an-app.md): Yes! See where to download and get started with the app
- [Why can't I log into the app?](https://help.steptember.org.au/en/articles/6316996-why-can-t-i-log-into-the-app.md): Common login issues and how to fix them
- [Which country should I select when setting up the app?](https://help.steptember.org.au/en/articles/6443802-which-country-should-i-select-when-setting-up-the-app.md): Choose the country you registered.
- [How do I log my steps in the app?](https://help.steptember.org.au/en/articles/6339014-how-do-i-log-my-steps-in-the-app.md): How to log, track, and sync daily steps and activity
- [Why aren't my steps syncing from my health app?](https://help.steptember.org.au/en/articles/15689102-why-aren-t-my-steps-syncing-from-my-health-app.md): If you're unable to sync steps, here's what might be causing it and how to fix it
- [How do I delete steps/activity on the app?](https://help.steptember.org.au/en/articles/6339022-how-do-i-delete-steps-activity-on-the-app.md): Follow these steps to remove any steps or activities you've logged
- [Why is my data/profile missing from the app?](https://help.steptember.org.au/en/articles/12619626-why-is-my-data-profile-missing-from-the-app.md): Missing data, blank profile, steps/donations not displaying, see below on how to fix these issues
- [What is the privacy policy for my app data?](https://help.steptember.org.au/en/articles/6412638-what-is-the-privacy-policy-for-my-app-data.md): Steptember privacy policy
- [What is the 'Community' feed on the app?](https://help.steptember.org.au/en/articles/6412632-what-is-the-community-feed-on-the-app.md): Features of the community tab
- [Can I link my wearble to the Steptember app?](https://help.steptember.org.au/en/articles/6415522-can-i-link-my-wearble-to-the-steptember-app.md): Want that data from your wearable linked to the Steptember app? See below on how to navigate this.

## Rewards

- [What are the rewards?](https://help.steptember.org.au/en/articles/8122221-what-are-the-rewards.md): What are the incentives for 2026?
- [Steptember T-shirt Sizes?](https://help.steptember.org.au/en/articles/6412850-steptember-t-shirt-sizes.md): Check here for incentive t-shirt sizes
- [Where is my Steptember T.shirt](https://help.steptember.org.au/en/articles/8122272-where-is-my-steptember-t-shirt.md): I have not received my t.shirt, when will I get my t.shirt?
- [What is the Steptember Amazon Shop?](https://help.steptember.org.au/en/articles/6339037-what-is-the-steptember-amazon-shop.md)
- [Merchandise exchange/return policy](https://help.steptember.org.au/en/articles/6419386-merchandise-exchange-return-policy.md): No exchange or return policy

## Step4Schools

- [What is Step4Schools?](https://help.steptember.org.au/en/articles/9451554-what-is-step4schools.md): About Step4Schools
- [Can our school register for Steptember?](https://help.steptember.org.au/en/articles/6250857-can-our-school-register-for-steptember.md)